The easiest way to get help is in Boendeappen
In Boendeappen you can report faults, contact us and follow your cases. You will also find information about your home, your invoices and other things that concern you as a tenant.
Do not have the app? Download it here
What is your enquiry about?
Choose the option that fits best and we will show you the quickest route. You handle most matters yourself in Boendeappen, they then go straight to the right person and you can follow what happens.
Report a fault
A dripping tap, a broken cooker, something in the stairwell. Describe the fault and attach a photo directly in the app.
Keys and tags
Order an extra key, block a lost tag or get help when you have locked yourself out.
Rent, invoices and payment
See your rent invoices and OCR numbers, change payment method or ask a question about your rent.
Someone is causing a disturbance
Report disturbances in the app and we will follow them up. If you feel unsafe right now, call us instead.
Your application
Have you applied for an apartment or received an offer? You can chat with us directly in your application when you're logged in to your account.
If you rent premises
Here you can view and manage your contracts and invoices, and report maintenance issues.
Are you moving in soon and do not have access to the app yet? Call or visit us and we will help you, the app works from the day your lease starts.
Download Boendeappen
With the new Boendeappen you can report faults, see your rent invoices and get tips and advice.
You can also chat with Bibbi, our digital helper, who answers questions around the clock, in every language.
More ways to contact us
Can't use the app or need help with something else? You can always call us, visit us or send us a message.
Call customer service
033-44 20 00Visit us
Västerbrogatan 8B, 503 31 Borås Sweden
At other times we see visitors by appointment, call to book. Closed for lunch 12.00-13.00.
Do you have an idea or a comment about our website? Get in touch at webb@bostaderiboras.se if you have suggestions for improvements or find something on our website that is not working as it should.