A to Ö

A

Would you like to grow your own vegetables, herbs or flowers? We have allotments in ten places in Borås, including Norrby, Hässleholmen, Hulta and Sjöbo. Some places also have raised bed planters.

The allotments are part of our work to create community and well-being in our areas. They are also a nice way to grow food for your home.

There is a queue for every area, but do get in touch at info@bostaderiboras.se if you are interested. If a lot of people want to take part, there is a chance we will expand our allotments.

We let some of our apartments without using queue points. Perfect if you want to move quickly and skip the housing queue. Our apartments with no queue points are let in the order the applications come in.

So do you want to find a new home quickly and easily? See the apartments and look out for the "Poängfri" (no queue points) marking.

Read more about our apartments with no queue points here:
bostaderiboras.se/poangfria-lagenheter

B

You are responsible for keeping your balcony or patio tidy and clean. Those who rent with a patio are responsible for keeping weeds down between the paving slabs and mowing the grass on their patio.

What you MAY do on your balcony or patio

Grow flowers and other greenery in balcony boxes and pots. Balcony boxes must hang on the inside of the railing. Pots must not stand too high or too close to the railing. Take care not to water so that it runs onto the balcony of the neighbour below you.
Use an electric barbecue, but it is better to barbecue on the shared patios so that your neighbours are not bothered by smoke, smells and fumes.
Smoke on your balcony if you live in a building that is not smoke-free. But please avoid smoking on the balcony out of consideration for your neighbours.

What you MAY NOT do on your balcony or patio

Alterations and installations

Enclosing balconies or patios is not allowed.
No fences may be put up without permission.
Removing paving slabs, digging up the lawn or pulling up bushes we have planted is not allowed.
No wiring of your own may be installed. Running out sockets or putting up your own lighting is not allowed.
Putting up pigeon netting (contact us instead).
Making holes in the facade.

Storage and parking

Do not use the balcony or patio as a storage unit, because of the fire risk.
Do not park trailers, mopeds, cars or other vehicles there.
Do not keep a fridge or freezer there.

Barbecuing and smoking

Do not use charcoal or gas barbecues on the balcony.
In our smoke-free buildings you may not smoke on the balcony or the patio.
Do not throw cigarette ends around your balcony and our shared spaces.

Bokvämt is a collaboration between Borås Stad, property owners, the tenants' association and user and interest organisations for older people and people with disabilities. Bokvämt is for you who have a greater need for well thought-out solutions that improve accessibility.

There are three levels of certification:

3 stars means only that there must be somewhere to sit in the entrance. There may be changes in level, such as a half flight of stairs.
4 stars also means that there are grab rails, that you can reach the laundry room with a walking frame and that there are only small changes in level.
5 stars also means that there are no thresholds, that the kitchen and bathroom have enough space for a wheelchair and that you can reach the laundry room and storage unit by wheelchair as well. A car can be driven up to the entrance, and an accessible parking space can be rented.

Barbecue on the shared outdoor areas if you can, so your neighbours are not disturbed by smoke, smells and fumes.

Balcony
You may only use an electric barbecue on the balcony. Gas and charcoal barbecues are not allowed because of the fire risk.

Patio
You may barbecue on your patio as long as it does not disturb your neighbours. Place the barbecue as far from the building as possible to minimise the fire risk.

We hold regular bulky waste days where you as a tenant can easily get rid of your bulky waste. We are there on the day together with Borås Energi & Miljö.

What counts as bulky waste?

Things that are too big or too heavy for the ordinary rubbish bag, such as furniture, china, electronics and hazardous waste. The items must be carried out and loaded into the vehicles at the collection point given.

When is the bulky waste day?

Centrum (Österlånggatan, Västerbrogatan and Torggatan), Regementet and Göta - 23 May 2026.

Tullen, Hestra and Byttorp - 30 May 2026.

Norrmalm, Brämhult, Östermalm and the other addresses in the centre are planned for autumn 2026.

Keep an eye on your e-mail - we will let you know when it is your area's turn and which addresses and times we will be at.

C

Clean the grease filter in your cooker hood at least once a month. Wash it in lukewarm water with a mild washing-up liquid, or in the dishwasher. If the filter is not cleaned regularly, the risk of fire increases.

Carbon filter
The carbon filter sits further up in the cooker hood and must not be washed.

If your grease filter or carbon filter is broken, we will help you replace it. Make a fault report in Boendeappen. If the carbon filter needs replacing, you as the tenant pay for it. The cost is 1 582 kronor including the new filter and labour.

If you rent a parking space with a charging point from us, you need to download the Assemblin Charge app. It is available on the AppStore or GooglePlay. Before you start using the app, we need your contact details so that we can link your Assemblin account to your agreement. Fill in your contact details here.

Here is a manual for using the Assemblin Charge app.

If you have problems with your charging point, you can contact Assemblin on 020-724 724.

Would you like to be able to charge your vehicle where you live? Fill in an application here!

If you have registered your interest and charging spaces become relevant in your area, we will get in touch to tell you more about what is available.

D

A defect is a fault, damage or something else that has arisen during your time as a tenant. Defects are divided into abnormal wear and changes.

Abnormal wear
Damage, scratch marks or stains on walls, doors or floors. It can also be scratches on the hob.

Changes
For example if you have laid fitted carpet, removed a door or replaced the hat shelf in the hallway.

Read more about defects in the article When you move out.

Drains in the bathroom

You should clear the drains in the bathroom yourself at least once a month, or more often if needed. We can help you, but then you pay for the work.

Washbasin: Clear the drain of hair and dirt.
Floor drain: Remove hair and other debris that collects in the floor drain. Watch our instruction film on how to clean the floor drain.

Drains in the kitchen

You should not clear the kitchen drain yourself. If you have problems with the drain, make a fault report in Boendeappen.

If you think your apartment is worn and needs renovating, you can ask us to renovate it. Before we do anything, an inspector will visit you at home and make an assessment. Paint, wallpaper and flooring in our apartments should withstand normal wear for at least 12 years. Anything more worn or damaged than that is called abnormal wear.
If your apartment is judged to have abnormal wear, you are responsible for the renovation. You do not have to put abnormal wear right straight away, but it must be done before you move out. If you cannot, do not want to, or do not have time to do it yourself before you move out, we will do it at your expense.

E

For an electricity contract, contact Nätkraft Borås, which owns the electricity grid in Borås. On their website you can register both moving in and moving out.

No power
Is it all the rooms? Check the earth-leakage circuit breaker. Is it one or more rooms? Check the fuse box. Watch the how-to video below to see what to do.

If all the fuses are intact and you still have no power, you can make an urgent fault report. Call 033-44 20 00 during office hours. At other times, call 033-44 20 99.

Radiators
See Heating.

F

Stairwells and escape routes must always be kept clear of objects. If a fire breaks out, everyone needs to get out quickly, and the emergency services and ambulance crews need to get through.

Do you see bicycles, prams, toys or other objects in the stairwell? Make a fault report in Boendeappen.

To reduce the fire risk, you must not:

Store bicycles, prams, toys or other objects in the stairwell.
Install your own electrical sockets in the apartment.
Store flammable objects or substances in your storage unit or garage.
Store electrical appliances connected to the mains in your storage unit or garage.

Fire safety in your apartment:

Smoke alarm
All our apartments have at least one smoke alarm in the ceiling. The smoke alarm can save lives and must not be removed. Is your smoke alarm missing? Report the fault in Boendeappen.

Fire blanket
All our apartments have a fire blanket. Keep it near the kitchen so you can use it quickly if a fire starts. Is your fire blanket missing? Report the fault in Boendeappen.

You can report faults affecting your apartment, the building you live in or your parking space. What you do depends on what is wrong.

Common faults: If something is broken or is not working as it should, make a fault report in Boendeappen. You can report faults around the clock.
Urgent faults: For urgent faults, such as a major water leak, call us straight away on 033-44 20 00.
Faults reported to other suppliers:
- Internet: Nätkraft Borås, 033-35 72 40.
- Insects and pests: Rentokil, 0771-12 23 00.
- TV box: Kalejdo, 033-32 32 200.
- TV channels: Contact your supplier.
- Lift: See the contact details in the lift.

What you are responsible for yourself

You are responsible for changing light bulbs, fluorescent tubes and other light sources in your apartment.

G

Apartment and student apartment
You give notice on your apartment or student apartment directly in Boendeappen. The notice period is three calendar months, except for student housing on Distansgatan, where it is one month.

Storage unit, garage and parking space
To give notice on your storage unit, garage or parking space, call our customer service on 033-44 20 00.

The notice period is three calendar months for a storage unit and one calendar month for a garage or a parking space.

H

In our housing queue you get one queue point for every day you are in the queue. The more queue points you have, the better your chance of getting the apartment you want.

It is free to be in our housing queue.
You need to register to start collecting queue points.
You can register from the age of 16.
You need to log in at least once every twelve months to keep your queue points.
Your queue points are personal and cannot be transferred to anyone else, not even a family member.

I

We inspect your apartment when you are moving out, or when you want to apply for a renovation.

Inspection when you move out

When you give notice on your apartment, we call you within 72 hours to book a time. We carry out the first inspection no later than two weeks after you have given notice.

When you move out we normally carry out two inspections:

The first inspection: We check the condition of the apartment and go through anything you need to put right before you move out.
The final inspection: We check that the apartment has been emptied and move-out cleaned, and that any points from the first inspection have been put right.

If you do not put the points right yourself, you pay for us to do it. You will find the cost of each point in your inspection report.

Do you live in a student apartment? Then we only carry out a final inspection.

Read more on the page When you move out.

Inspection before a renovation

Would you like us to renovate your apartment? Then one of our inspectors first needs to check the condition of the apartment and assess what needs doing.

You make your request in Boendeappen by creating a fault report and writing ”renovera” in the description. We then contact you to book a time.

Do you need to rebook an inspection?

Call us on 033-44 20 00.

With iLOQ you can unlock your door, get into the building and book a time in the laundry room.

How the iLOQ locking system works - summary (video)

iLOQ in your apartment door

To unlock, insert the key all the way and turn it. If the lock does not open, take the key out and insert it again, a little more slowly this time.
Always insert the key gently and carefully. If the movement is too fast, it will not unlock.
Do not use force and do not bend the key as you insert it into the lock.
The metal part of the key must be kept clean and smooth. If it gets dirty, polish it with a soft cloth.

See how to lock and unlock your door with iLOQ

iLOQ at your entrance door

Hold the tag (the round disc on the key) in front of the card reader.
The entrance door opens (you hear a click from the door).

See how to use the iLOQ reader at the entrance door

If your iLOQ key stops working, it may need updating. You do that by holding the key against an iLOQ reader for a few seconds.

See what to do if the key does not work

The door intercom

At several of the entrances there is a door intercom next to the iLOQ reader. Use the intercom only to let visitors in, or if someone you live with does not have an iLOQ key of their own.

See how the door intercom works

Please note
If you damage your key, you have to pay for a new one.

With IMD you can see and influence how much electricity and water you use.

How IMD works
With individual metering and billing, IMD, you pay for the water and/or the electricity you actually use. That means you can influence your own cost through how much you use.

You pay your rent in advance, but water and electricity in arrears. Your use is metered every month and the cost appears on your next rent invoice.

When you move in
Your first charge for water and/or electricity comes during your second month as a tenant. You then pay for what you used during your first month.

When you move out
Because water and electricity are paid in arrears, you get a final charge after you have moved. It comes the month after your move-out date and covers your use up to the day you moved out.

Most of our apartments are connected to the Nätkraft Borås fibre network. On their website you can choose the internet provider you want and find details for reporting faults.

Nätkraft Borås
Phone: 033-35 72 40
See the opening hours for Nätkraft Borås customer service.

If you live in student housing
An internet connection is included in your apartment. To get wifi you need to buy your own router or network cable.

K

Extra key
Call us on 033-44 20 00 to order an extra key. An extra key costs between 200 and 500 kronor.

Lost key
Have you lost a key? Make a fault report in Boendeappen as soon as possible.

Collecting keys when you move in
You can collect your keys from 14.00 at the earliest on the day you move in, from our customer service at Västerbrogatan 8B. You need to bring valid identification. If someone else collects the keys for you, that person needs to bring both your identification and their own.

Once you have your keys, they are your responsibility. Read more tips ahead of moving in in the article When you move in.

Returning keys when you move out
All keys must be handed in to our customer service at Västerbrogatan 8B by 11.00 at the latest on the last day of your lease agreement. If that day falls at a weekend, you must hand in the keys by 11.00 at the latest on the next working day.

When customer service is closed, you can post the keys in our key drop by the entrance. You can also hand them to the inspector at the final inspection.
Read more tips to make your move from us run smoothly in the article When you move out.

L

No more than three people may live in a one-room apartment with a kitchen, or at least 49 square metres.
No more than four people may live in a two-room apartment with a kitchen, or at least 70 square metres.
No more than six people may live in a three-room apartment with a kitchen, or at least 90 square metres.
No more than eight people may live in a four-room apartment with a kitchen, or at least 110 square metres.
No more than ten people may live in a five-room apartment with a kitchen, or at least 120 square metres.

If an apartment is larger than five rooms and a kitchen, we assess the number case by case.

As a tenant you must follow the Swedish Tenancy Act* and look after your home and the shared spaces. If damage is caused by carelessness, you may be liable to pay compensation. That applies for example to:

Abnormal wear - Damage that goes beyond normal use, such as deep scratches, stains or broken surfaces.
Incorrect use - Damage that happens when the equipment in the apartment is used in the wrong way.
Carelessness - For example lost keys that mean the lock has to be changed, or a blocked drain caused by things that do not belong there.
Vandalism - Any form of deliberate damage in the apartment or the shared spaces.
Smoking indoors - Can lead to cleaning costs when you move out.

By looking after your home you help make it a safe and pleasant place to live for everyone. Thank you.

*Tenants must follow the Swedish Tenancy Act, which is chapter 12 of the Swedish Land Code. Under section 24, the tenant has a duty to look after the home.

Your lease agreement is the contract between you and us. It states, among other things, what is included in the rent, when your lease starts and what notice period you have.

If you want to change apartment, you must have lived in your current apartment for at least one year. You will find your lease agreement in Boendeappen.

Transferring a lease agreement
In some cases you can transfer your lease agreement to someone you live with. For us to approve a transfer, these requirements must be met:

You must have had a joint and permanent household for at least three years. Lodging does not count.
The person taking over the agreement must have turned 18.
We must approve the transfer.

Buying or selling a lease agreement
It is illegal to buy or sell a lease agreement. You risk losing your apartment if you buy, sell or try to sell a lease agreement.

Anyone who buys a lease agreement can be sentenced to up to two years in prison. Anyone who sells a lease agreement can be sentenced to up to four years in prison.

When you apply for a home with us, you need to meet a few basic requirements:

You must be at least 18 years old.
You must have an income that is enough to pay the rent.
You must be able to show where your income comes from if we ask. That could be a salary, a student grant, a pension, unemployment benefit, housing benefit, income support or payments from Försäkringskassan.
You must not have any payment defaults or debts.
You must not have any unpaid debts to us.
If you have rented a home before, you need good references from your previous landlord. That means, among other things, that the rent was paid on time and that the home was looked after well.

We always make an overall assessment based on our letting rules.

M

If you want to move in the middle of the month, this is called a mid-month changeover. To make a mid-month changeover, you must give notice on your apartment more than three (3) months in advance.
The cost of a mid-month changeover is two weeks of double rent. You can use those two weeks to move at your own pace. With an ordinary move you hand in the keys at 11.00. You get access to your new apartment only at 14.00 the same day.

Once a month we place containers in Hässleholmen and Hulta so that our tenants can throw away rubbish.

You can use them for things that would otherwise have to be taken to a recycling centre.

The containers are placed at these addresses:

Hulta:

Vitingsgatan 4
Månsingsgatan
Hansinggatan/Skillingsgatan

Hässleholmen:

Kapplandsgatan/Tunnlandsgatan
Distansgatan
Våglängdsgatan

Here are the container dates for 2026:

30 October – 1 November
27 November – 29 November
23 December 27 December

O

A dishwasher, washing machine or cooker hood in your apartment is an optional extra. Not every apartment has room for optional extras. When you order one, an installer visits you to see whether installation is possible.

Every optional extra means your rent goes up.

How to order an optional extra (dishwasher, washing machine or cooker hood)

Make a fault report in Boendeappen. Write which optional extra you want.
We book a time with an installer, who checks whether installation is possible in your apartment.
If installation is possible, we approve your optional extra.

You can only order optional extras once you have moved into your apartment.

Call us
Contact customer service on 033-44 20 00.

Monday: 08.30 - 17.30
Tuesday: 08.30 - 16.30
Wednesday: 08.30 - 16.30
Thursday: 8.30 - 16.30
Friday: 08.30 - 14.30

Visit us
We take booked visits Monday to Friday. Call us and we will find a time that suits you.

Drop-in opening hours:
Monday: 13.00 - 17.30
Tuesday: 09.00 - 12.00
Wednesday: 09.00 - 12.00
Thursday: 13.00 - 16.00
Friday: 09.00 - 12.00

At all other times reception is closed and takes booked visits only.

We close for lunch every day from 12.00 to 13.00.

You will find us at Västerbrogatan 8B, 503 31 Borås, Sweden.

P

Priority means you do not need as many queue points to get the apartment you want. If you have priority, you can be offered an apartment you have applied for even though you do not have the most queue points of everyone who applied.

To apply for priority you must:

Have an urgent need for a new home.
Have a lease agreement with us.
Have lived with us for at least a year.
Have kept up your rent payments and have no other remarks against you.
Have done everything you can to find a home on your own. That means you have not been able to find a new home through queue time in a housing queue or through a direct swap.
Meet the requirements for either medical, social or financial priority.

Medical priority
You can be given medical priority if you have limited mobility. Limited mobility means a permanent physical disability that places special demands on the home. A doctor's certificate is required for medical priority.
If you need your home adapted, you must first apply for a certificate from an occupational therapist at Borås stad.
The priority applies only to the same area as you already live in, or an area considered equivalent in queue time.

Social priority
You can be given social priority if you are living with conflict, violence or threats. A certificate from family law services, social services, a women's refuge or a public authority is required for social priority. Overcrowding or simply being unhappy where you live are not accepted grounds for social priority.
The priority applies only to apartments of an equivalent size.

Financial priority
You can be given financial priority if you have become unemployed or your income has fallen markedly. You can also be given financial priority after a divorce or separation that has left you alone in a large and expensive apartment. A certificate is required for financial priority.
The priority applies only to the same area as you already live in, or an area considered equivalent in queue time.

You may keep a dog, a cat, fish or birds in your apartment. But be considerate towards your neighbours.

Remember:

Your pet must not disturb your neighbours.
Think of people who are allergic to animals or afraid of them.
You are responsible for picking up your animal's mess outdoors. That applies to both dogs and cats.

You may NOT keep venomous snakes or reptiles that could be dangerous to others.
If you want to keep a lot of pets in your apartment, you need special permission.

Q

R

You pay your rent in advance every month, and the money must reach us by the due date at the latest. You will find the due date on your rent invoice in Boendeappen.

The easiest way is to pay by e-invoice or direct debit. Both e-invoice and direct debit are free to use. Contact your bank if you want to know more about how to do it.

If you do not pay your rent on time, you risk losing your home. Finding it hard to pay the rent? Contact us on 033-44 20 00.

Reasonable rent when you sublet
If you sublet all or part of your apartment, you may not charge a higher rent than you pay yourself, apart from certain permitted additions. This is called reasonable rent. If you charge too much rent, you risk losing your lease agreement.

Permitted additions and mark-ups
If you sublet your apartment furnished, you may add a mark-up of no more than 15 per cent of the rent. You may also add charges for things such as electricity and broadband. The additions may not be higher than your actual costs.

Read more about the rules for subletting.

Sometimes we offer a temporary reduced rent on selected apartments. It means you pay less rent for a limited period, without having to do anything extra.

The reduced rent applies to both new and existing tenants in the homes concerned. We offer reduced rent so that more people discover the good apartments we currently have vacant.

Read more about our current offers here:
bostaderiboras.se/hyresrabatt

S

When two people swap homes with each other, it is called an apartment swap. The advantage of an apartment swap is that you do not need any queue points. You just need to find someone who has the apartment you want and who wants your apartment. For example, if you want a larger apartment, you can swap with someone who wants a smaller one.

The person you swap with does not have to live with us, but you must each hold a first-hand lease agreement.

Your apartment storage unit always has the same number as your apartment. You are responsible for your storage unit from the day you move in until you move out.

Remember!

Lock your storage unit. Even if you keep nothing in it.
You need your own padlock. This does not apply to buildings with lockable storage units.
Remember that the storage unit must be emptied and cleaned when you move out.
If you use someone else's storage unit, you pay for emptying and storing the contents

For us, sustainability is a natural part of our work. We are developing our buildings to make them more sustainable and energy efficient. In our annual and sustainability report you can read more about what we do.

Would you like to help too? Here are ten simple tips on how to save energy and water in your apartment. If you have individual metering and billing (IMD), you can lower your costs as well.

10 tips for saving energy and water at home

1. Take shorter showers
Do not shower for longer than you need to. Turn the water off while you soap up and shampoo your hair.

2. Do not let the tap run needlessly
Turn the water off while you brush your teeth or wash, for example.

3. Report dripping taps and running toilets
Make a fault report in Boendeappen if a tap is dripping or a toilet is running. A running toilet can waste more than 1 000 litres of water a day. Even small leaks make a difference.

4. Boil efficiently
Use a lid when you cook on the hob so that less heat is lost. A kettle is a good way to boil water.

5. Air the rooms quickly
Air with a through draught for a short while. That brings in fresh air without cooling the walls and furniture.

6. Do not block the heat
Avoid placing large furniture or heavy curtains in front of the radiators. Leave at least 10 centimetres between a radiator and the furniture so the heat can spread through the room.

7. Defrost food in the fridge
Let frozen food thaw in the fridge. The fridge then makes use of the cold from the food and uses less energy.

8. Keep the right temperature in the fridge and freezer
The right temperature is +4 degrees in the fridge and −18 degrees in the freezer.

9. Defrost the freezer
Defrost the freezer when a lot of ice builds up. A freezer with thick layers of ice uses more energy than a defrosted one. Watch a film showing how to defrost the freezer

10. Switch off electrical items you are not using
Switch off electronics that are not in use. With an extension lead with a switch, you can easily turn several appliances off at once.

Comfortable living now and in the future

Would you like a home that is easy, sociable and secure? Our senior housing in Borås suits you if you are 65 or older and want a comfortable home with good accessibility, close to people and services.

You live comfortably today, and securely later in life too. The apartments are modern and adapted for seniors, with wide doors, low thresholds and grab rails in the bathroom.

From the year you turn 85 you also get priority for our senior housing.

This is where our senior housing in Borås is:

Sturegatan 15–19 and Torstensonsgatan 32–36 (Duvan), Centrum
Margaretagatan 5, Norrmalm
Norrby Tvärgatan 11–13, Norrby
Kasernvägen 22, Regementet
Mannerfelts väg 18, Regementet, a flexi building where both younger and older people live, perfect for you if you want a bit more life around you.

Register in our housing queue here, so that you can apply for senior housing in Borås.

T

Are you worried that someone is being subjected to threats or violence in the building where you live?

Call the police (112). Always contact the police first if you find the situation urgent or threatening. It is better to call once too often than once too seldom.
Ring your neighbour's doorbell and ask how they are. Ask another neighbour to come with you if you feel unsure.
Report it to social services if it concerns a child at risk.

You are not alone - help is available.

If you are subjected to threats, violence or oppression, there is support and there are people who will listen.
Below you will find ways to contact organisations that can give you advice, protection and help - whether it concerns you or someone you are worried about.

Kvinno- & tjejjouren Borås
For you who need to talk to someone - around the clock.
📞 010-45 50 365
✉️ info@ktjboras.se
🌐 ktjboras.se

Kvinnofridslinjen
National support line for anyone who has experienced threats or violence. Calls are free and do not show up on your phone bill.
📞 020-50 50 50
🌐 kvinnofridslinjen.se

RFSL:s brottsofferjour
Support for LGBTQI people who have been subjected to crime.
📞 020-34 13 16

Resurscentrum mot hedersrelaterat våld och förtryck
Offers specialist support and advice if you are being subjected to it, or are at risk of being. Professionals can get support too.

Utväg Södra Älvsborg
Support for you who have been subjected to, or have used, violence in a close relationship, and for children and young people who have lived with violence.
📞 0707-16 09 29
🌐 vgregion.se

Terrafem
A network working for women's rights and against men's violence.
🌐 terrafem.org

While you rent your home from us, we want to know what you think works well and what could be better. Every day, all year round, we send a tenant survey to randomly selected tenants.

The survey lets you have your say about our service, your home, the outdoor environment and the shared spaces in the area where you live. With your help we can develop our areas and make your home even safer and more pleasant.

U

Disturbances

For disturbances at weekends and in the evenings, call our disturbance helpline on 033-44 20 99. You can stay anonymous. If a crime is in progress, call the police on 114 14. Is it an emergency? Is immediate help needed? Call 112.

Read more about disturbances.

Urgent faults

Urgent faults have to be put right straight away. An urgent fault can cause damage or stop you living in your apartment. Call 033-44 20 00 during office hours. At other times, call 033-44 20 99. Read more about reporting a fault.

Examples of urgent faults:

Flooding, or water pouring out of a pipe.
A blocked drain or toilet. (Read Blocked drain below first)
A fridge or freezer that is not working.
No electricity in the apartment. (Read No electricity below first)
If you are locked in or locked out.
An apartment door or stairwell door damaged in a break-in.
Washing machines that are not working.
The whole cooker out of order.
Garage doors that cannot be opened or closed.

V

Open window vents also matter for the best possible indoor environment. When they are open, all the air in your apartment is replaced every two hours.

Tips for a good indoor environment

Keep the vents open. Closed vents give poor indoor air, make it harder for the radiators to warm up and can cause mould.
Make sure both the supply and extract vents are clean and free of dust.
Leave the bathroom door open after a bath or shower.
Leave the bathroom door open when you have done laundry or have clothes drying.
When cooking, open a window as far from the kitchen as possible - that gives better airflow.
In winter, air the apartment with a through draught for short spells. That works better than leaving one window slightly open for a long time.

W

Leave your residual waste in the right place
Where you leave residual waste depends on where you live. Look for our clearly marked waste rooms. If you leave rubbish outside the waste room or anywhere else, we charge a fee of at least 500 kr. You buy the bags for your residual waste yourself.

Food waste
Food waste goes in a brown paper bag, which then goes in a separate container for food waste. The brown bags are free. See where to collect your brown bags for food waste.

Recycling
Paper, plastic, glass, metal and newspapers go to your nearest recycling point.

Bulky waste
Waste that cannot be recycled or does not fit in the burnable waste. Furniture, for example, goes to your nearest recycling centre.

Other questions about waste
Borås Energi och Miljö handles waste for the whole of Borås. You will find all the information about waste and sorting on their website. Borås Energi och Miljö is also who to contact if you have any questions about waste or rubbish.

Borås Energi och Miljö
Customer service telephone: 020-97 13 00
Website: www.borasem.se/webb/privat/avfallochatervinning

Washing machine in your apartment or laundry room

With us you have access to a washing machine either in your apartment or in a shared laundry room. Our laundry rooms have modern machines that make it easy to get your washing clean.

In some apartments it is possible to install your own washing machine. An installer first needs to check whether that is possible in your apartment.

To order a washing machine, make a fault report in Boendeappen. Write in the text box that you would like a washing machine. A washing machine as an optional extra means your rent goes up.

During hot summer days, the temperature inside your apartment can rise. Here are some tips to help keep your home cooler.

Keep the sun out. Close your blinds or curtains to reduce the heat coming in through the windows.
Open your windows when it's cooler outside. Let fresh air in during the evening or at night. If possible, open windows on opposite sides of your apartment to create a breeze.
Keep air vents open. Make sure they're not blocked by furniture or other objects.
Turn off electronics you're not using. Computers and other electrical devices can give off heat.
Use a fan. It can help you feel cooler. A portable air conditioner can also help lower the room temperature.

Find out more under Ventilation in our A–Ö guide.

A to Ö

A

B

C

D

E

F

G

H

I

Inspection when you move out

Inspection before a renovation

Do you need to rebook an inspection?

K

L

M

O

P

Q

R

S

T

U

V

W

Frequently asked questions

A to Ö for you as a tenant

What counts as a fault