TV and broadband
Here you will find information about TV and broadband in your apartment, what is included in the rent and how to order or change your services.
We are moving to Telia in autumn 2026
This autumn we are changing the provider of the fibre network from Nätkraft Borås to Telia. The change happens in stages across our buildings.
You will get information from us before it is time for your building. It says which date the change happens and whether there is anything you need to do.
On the day the change is made there will be a short break in fibre services such as internet and TV. When the work is finished you can use the fibre network again.
Broadband after the change
If you already have broadband you are happy with, you do not need to do anything. Your current broadband agreement carries over when the change is made.
If you later want to change broadband or look at other offers, you do so at Zmarket.se, Telia's ordering portal for the open fibre network.
Broadband included in the rent
Once your building is connected to Telia's fibre network, you also get access to broadband at 2/2 Mbit/s at no extra cost. It suits simpler use, such as reading the news, sending e-mail and using web services.
If you want to use the Telia broadband that is included in the rent, you need to activate it at Zmarket.se. No router is included, so if you want wireless internet you need to buy a router from Telia or another retailer. Otherwise you can connect a computer directly with a network cable.
TV after the change
The TV service that is included in the rent today will not work after the change. Instead you get Tv Start from Telia at no extra cost.
To use Tv Start you need to activate the service with Telia. Once you have done that, Telia sends you the equipment you need. You also get access to Telia Play, where you can watch TV without a TV box.
You will get information from us about when you can activate Tv Start before the change happens in your building.
Do you pay for a TV subscription?
If you pay for a channel package today, both the subscription and your current TV box carry over to Telia. If you are happy with that, you do not need to do anything.
Do you need help with Tv Start?
If you have questions about Tv Start, your TV box or installation, you can contact Telia on 020-20 20 70.
Telia also offers an installation visit at no extra cost.
Has your building not moved to Telia yet?
Contact your internet provider if your internet is not working. Find the contact details here.
Do you need help with your TV?
Contact Kalejdo directly if you have questions or problems with the TV service.
Telephone: 0771-19 17 00
Weekdays 09.00-18.00
E-mail: support@kalejdo.tv
Questions and answers about TV and broadband
Here you will find answers to common questions about TV and broadband ahead of the change to Telia.
When does the change happen?
The change happens in stages during the autumn. You will get information about two weeks before it is time for your building.
Why are you moving to Telia?
We have procured a new provider for our fibre network, and Telia won the procurement. With it we get a new solution that will give you more choice and better service when it comes to TV and broadband.
Among other things, we have set higher requirements for how available support is and for the chance to get help on site. All our customers also get access to a simpler broadband service included in their home, even those who do not have a broadband subscription of their own.
I have not had information about my date yet. Have I missed something?
No. The change happens in stages, and the information is sent at different times depending on when your building is affected. You will get information from us before it is time.
Do I need to do anything about my broadband?
No. If you have broadband today, your current agreement carries over when the change is made. If you are happy with it, you do not need to do anything.
Can I change broadband or order a new one?
Yes. After the change you can do so at Zmarket.se, Telia's platform for broadband services.
Is broadband included in the rent?
Yes. Once your building has been connected to Telia's fibre network, you get access to broadband at 2/2 Mbit/s at no extra cost. It suits simpler use, such as reading the news, sending e-mail and using web services.
If you want to use the broadband that is included in the rent, you need to activate it at Zmarket.se. No router is included, so if you want wireless internet you need to buy a router from Telia or another retailer. Otherwise you can connect a computer directly with a network cable.
What is Zmarket?
Zmarket.se is an ordering portal for the open fibre network. There you can compare, order and change broadband and other fibre services once your building has moved to Telia's fibre network.
What applies to TV after the change?
The TV service that is included in the rent today is replaced by Tv Start from Telia. Tv Start and Telia Play are included at no extra cost.
Do I need to order a new TV box?
If you use the TV service that is included in the rent, you need to activate Tv Start. Telia then sends you the equipment you need.
If instead you pay for a channel package yourself, your subscription and your current TV box carry over when the change is made.
What is Telia Play?
Telia Play is included in Tv Start. There you can watch your TV content on a mobile, a tablet, a computer or a smart TV, for example.
Can I get help installing the TV box?
Yes. An installation visit from Telia is included at no extra cost. Contact Telia on 020-20 20 70 to book a time for installation.
What do I do if I do not have BankID?
If you cannot identify yourself with BankID, you need a personal code from Telia. Read more at telia.se/id or contact Telia on 020-20 20 70.
Do you have more or other questions?
You are welcome to contact our customer service on 033-44 20 00.