When something is broken
Here you will find everything you need to know when something is broken in your apartment. Such as the difference between urgent faults and normal faults.
What can I report?
Report faults or anything broken in your apartment, in your parking space or in the building where you live. That also covers shared spaces such as the laundry room, stairwell and garage.
You report most faults in Boendeappen. We divide faults into three categories: normal, urgent and other faults.
Report a fault in Boendeappen.
You report faults in Boendeappen. Answer all the questions as best you can - it does not matter if it is not exactly right. If you are unsure, take one or more photos of what you are reporting so we can help you faster.
Normal faults
Normal faults are things that can wait until the next working day and that do not stop you living in your apartment.
Examples of normal faults:
- Broken cupboard doors.
- A window that will not open.
- A cooker hood that is not working.
- Broken lighting in, for example, a stairwell or laundry room.
- Standing water or a hole in the road by the parking area.
Urgent faults
Urgent faults need to be put right straight away, because they can cause damage or mean you cannot live in your apartment. Call us on 033-44 20 00 to report an urgent fault.
Examples of urgent faults:
- Flooding or water gushing from a pipe.
- A blocked drain or toilet. First read Blocked drain below.
- A fridge or freezer that is not working.
- No electricity in the apartment. First read No electricity below.
- If you are locked in or locked out.
- A damaged apartment door or stairwell door after a break-in.
- Washing machines that are not working.
- The whole cooker is out of action.
- Garage doors that will not open or close.
Read more about what counts as an urgent fault in Questions and answers.
Other faults
Other faults is what we call the things you report to another supplier. For example internet, lifts and pests.
- Internet - report it directly to your service provider
You will find the contact details for your service provider at Nätkraft Borås.
Phone: 033-35 72 40. See the opening hours for Nätkraft Borås customer service. - Insects and pests - report it directly to Rentokil
It is free for you as a tenant to contact Rentokil and get help.
Phone: 0771-12 23 00 (weekdays 07.00-17.00) - TV box - report it directly to Kalejdo
Phone: 033-32 32 200
E-mail: support@kalejdo.tv - TV channels
Contact your provider. - Lift
See the information in your lift. - Badly parked cars
Call 033-44 20 99.
What is not a fault?
Some things in your apartment are yours to put right. That covers, for example, changing light bulbs and fluorescent tubes, or clearing the drain when it is blocked.
In our instruction videos we show how you can easily solve the problems yourself. You will find the films a little further down this page.
Do not report these as faults:
- Water in the fridge.
- A blocked drain you have not cleared yourself.
- Broken light bulbs and fluorescent tubes in your apartment.
- An apartment with no electricity - check the fuse.
- Neighbours causing a disturbance.
Blocked drain
Start by clearing the drain yourself. Drains need clearing now and then. If it still does not get better, you can report it as a fault in Boendeappen.
Please note
If we find that the blockage is because you have not cleared the drain, you will have to pay the cost.
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Watch on YouTube insteadBroken lights
You change all light sources yourself: bulbs and fluorescent tubes in the apartment and in white goods such as the oven and fridge.
Tip: if you are unsure which type of bulb or tube to buy, take the old one with you to the shop and the staff can help you.
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Watch on YouTube insteadNo electricity
Does it affect every room? Check the residual current device. Does it affect one or more rooms? Check the fuse box. Watch the instruction film to see what to do. If all the fuses are intact and you still have no electricity, you can make an urgent fault report. Call 033-44 20 00. Outside office hours, call 033-44 20 99.
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Watch on YouTube insteadWater in the fridge
If you have water in the bottom of the fridge, the drain hole is blocked. As a tenant it is up to you to keep it clean. Watch the instruction film below to see what to do.
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When someone causes a disturbance
If the neighbours are drilling into the wall or having a party late at night, that is not a fault but a disturbance. You can then report a disturbance.
Questions and answers
What is an urgent fault?
Urgent faults are those that put people or the building at risk, or that stop you using important functions in your home. For an urgent fault, contact our fault reporting line straight away on 033-44 20 00.
In your apartment
- Power cut in the whole apartment
- Water leaking from radiators, pipes or valves
- No hot or cold water at all
- The fridge and freezer are not working
- The whole cooker is not working
- A fault in the front door lock that stops you locking up or getting in
- Damage to the apartment door that affects safety
In stairwells and shared spaces
- Objects blocking escape routes
- A fault in the building's locks that affects safety
- Damage to the entrance door that risks injuring someone
- No heating in the whole building
- A major fault in the waste chute system that needs fixing immediately
In the laundry room
- Laundry stuck in a machine that cannot be got out
- A blocked drain that is causing flooding
- A fault in the lock that stops you getting out of the laundry room
Other
- A break-in in a cellar or attic storage unit
- A garage door that cannot be closed and is a safety risk
What should I do if the air quality in my apartment is poor?
Start by checking that the air vents in your apartment are open and not blocked by furniture or other objects.
You can find more information about ventilation in our A–Ö guide. If the problem continues, call us on 033-44 20 00.
What do I do if my drain is slow or blocked?
You need to clear the drain. Watch our instructional video if you are unsure how to do it.
What do I do if my TV box is not working?
Contact Kalejdo on 0771-19 17 00 for help with troubleshooting.