Your apartment
We want you to enjoy your apartment and the building where you live. That is why we look after the property and the outdoor areas, carry out maintenance and make repairs. Together we help create a home and a living environment that is safe and pleasant.
Look after your apartment
You are responsible for looking after your apartment. Cleaning regularly usually goes a long way.
You must also report a fault if something is broken in your apartment or in the building's shared spaces. You can do that easily in Boendeappen.
Read more about how to report a fault
Here you will find everything you need to know when something is wrong in your apartment. For example, the difference between urgent faults and ordinary faults.
Care about your neighbours
Do you suspect that a neighbour is being subjected to violence or threats?
- Call the police (112). Always contact the police first if the situation feels urgent or threatening. It is better to call once too often than once too seldom.
- Ring your neighbour's doorbell and ask how they are. Ask another neighbour to come with you if you think that is needed.
- Make a report to the social services if a child is involved.
Be considerate
When you live in an apartment, your neighbours are close by. Be considerate and keep the noise down so that you do not disturb others. After 10 pm it should be extra calm and quiet. You are also responsible for making sure your guests do not disturb others, in the apartment, the stairwell and the yard.
If someone disturbs their neighbours, the following applies:
- We contact the person causing the disturbance when we receive a disturbance report.
- You may have to pay 875 kronor if the disturbance leads to a call-out.
- Repeated disturbances can lead to you losing your lease agreement.
Disturbed by a neighbour
Here you can find out what to do if you experience disturbances or feel unsafe where you live.
Report pests
Have you found cockroaches, bedbugs, rats, mice or other pests in your apartment or in the area where you live? Contact our pest controller Rentokil directly on 0771-12 23 00. It costs you nothing as a tenant.
Important to report
Under the Swedish rent act you are obliged to report pests in your apartment. If you do not, in serious cases you risk losing your lease agreement.
Sort your waste
Put food waste in the brown paper bag and residual waste in a plastic bag. Packaging made of plastic, paper, glass and metal goes to the FNI station near your property.
Read more about how to handle your waste in A to Ö.
Lock your storage unit
Your apartment storage unit has the same number as your apartment. You are responsible for it from the day you move in until you move out. Make sure it is always locked, even when it is empty.
Read more about what applies to your storage unit in A to Ö.
Save energy and protect the environment
We are working to reduce energy use and make our properties more sustainable. Read more about our work in our sustainability report.
You can help too, through simple everyday choices. Read our tips on how to save energy in A to Ö.
Keep shared spaces tidy
Stairwells, bicycle rooms, waste rooms and laundry rooms are spaces you share with your neighbours. Help keep them clean and free of things that do not belong there.
You may not store prams, bicycles, shoes, doormats or other objects in the stairwell. This matters for fire safety and so that everyone can get out quickly if a fire starts. Basement corridors and other escape routes must also be kept clear.
Read more about fire safety in A to Ö.
The laundry room
You share the laundry room with your neighbours. Book your laundry time on the booking board by the laundry room and only do your laundry during your booked time. Leave the laundry room clean and tidy for the next person.
Read more about the laundry room rules in A to Ö.
Is something broken in the laundry room? Make a fault report in Boendeappen.
Take me to the A to Ö knowledge bank
Find the right information quickly in our large knowledge bank A to Ö. It covers both large and small matters, from what counts as an urgent fault to how you transfer your lease agreement.
Questions and answers
Can I order a washing machine and/or a dishwasher?
It depends on your apartment. An installer needs to check first whether it is possible to install a washing machine or dishwasher in your home.
If you want to order an optional extra, make a fault report in Boendeappen. Write in the text box which machine you want. Optional extras, such as a dishwasher, always mean your rent goes up.
Do I have to be quiet after 22.00?
Yes, but you must not disturb your neighbours during the day either. Read more about what counts as a disturbance.
What do I do if my drain is slow or blocked?
You need to clear the drain. Watch our instructional video if you are unsure how to do it.
Relaterat innehåll
Take care of your home
With a few simple habits you can look after your apartment and keep it looking good for longer. Here you will find practical tips and care instructions that make everyday life at home a little easier.
Redecorate your apartment
Would you like to redecorate or change something in your apartment? Some things you may do yourself, while others need our approval. Here you can find out what applies before you start.
Subletting
Do you want to sublet your apartment? Then you first need our approval. Here you can find out which reasons can give you the right to sublet, how to apply and what applies during the subletting.